Terms of Service

The Cargo Exchange is an online marketplace that connects freight brokers who post loads with motor carriers and dispatchers who transport freight. We provide tools to find, post, search, match, negotiate, book, and document freight.

We are a technology platform only. We are not a party to any transaction between users. Specifically, you acknowledge and agree that:

• North Star Logic Group LLC is not a freight broker, motor carrier, freight forwarder, shipper, or dispatcher, and does not arrange for the transportation of freight;
• We are not a party to any load agreement, rate confirmation, contract, or other arrangement between a broker and a carrier (or any other users);
• We do not guarantee that any load will be paid, delivered, performed, or completed, and we are not responsible for the acts, omissions, conduct, performance, solvency, or nonpayment of any user;
• Any contract for the transportation of freight is solely between the transacting users, who are solely responsible for its terms, performance, and enforcement.

You use the Platform to connect with other users at your own discretion and risk, and you are solely responsible for evaluating the parties you choose to transact with.

• You must be at least 18 years old and authorized to act on behalf of the company you represent.
• Brokers register using an MC number; carriers register using a DOT number. Dispatchers join by invitation from a carrier.
• Verification is required. We verify companies against FMCSA records, and each account is reviewed by our team before access is granted. Review typically takes 24–72 hours but may vary.
• We may decline an account when we are unable to verify the information provided. If your account is declined, you may contact us to explain your situation, but approval is at our sole discretion.
• You agree that all information you provide is accurate, current, and complete, and that you will keep it up to date. Providing false, misleading, or fraudulent information is grounds for immediate termination.

• You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
• You agree to notify us promptly of any unauthorized use of your account.
• You may not share, sell, or transfer your account, or allow others to use it, except through the dispatcher-invitation features we provide.

Subject to these Terms and, where applicable, an active subscription, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform for your internal business purposes. This license ends when your subscription ends or your account is terminated. All rights not expressly granted are reserved.

• Brokers may post loads for free.
• Carriers and dispatchers require a paid subscription to access the load board and its tools. Current plans and pricing are shown on our pricing page and may be updated from time to time.
• Dispatcher seats are billed to the inviting carrier according to the carrier's plan.
• Subscriptions are billed on a recurring basis (e.g., monthly) and renew automatically until canceled. By purchasing a subscription, you authorize us and our payment processor to charge your payment method on a recurring basis until you cancel.
• Payments are processed by our third-party payment processor (Stripe). You authorize us and our processor to charge your payment method for applicable fees.

5.1 Upgrades and Proration

If you upgrade your plan or add dispatcher seats in the middle of a billing cycle, the change takes effect immediately and charges are prorated through our payment processor for the remainder of the current billing cycle.

5.2 Cancellation

You may cancel your subscription at any time, with no 30-day notice requirement. Your subscription remains active through the end of your current billing cycle, and you will not be billed again after that.

5.3 Refunds

Subscriptions are non-refundable. We do not provide refunds, including for the remaining portion of a billing cycle after cancellation. In rare circumstances, we may, at our sole discretion, consider a refund on a case-by-case basis.

5.4 Changes to Fees

We may change our fees or plans. We will provide notice of material changes, and changes will apply to subsequent billing cycles.

You agree that you will not:

• Post false, fraudulent, duplicate, misleading, or unauthorized loads, trucks, or information;
• Impersonate any person or company, or misrepresent your authority, identity, or affiliation;
• Engage in "double brokering," fraud, or any deceptive or illegal freight practices;
• Use the Platform to harass, defraud, or harm other users;
• Attempt to circumvent verification, fraud-prevention, eligibility, or payment mechanisms;
• Upload or transmit any viruses, malware, ransomware, or other malicious code;
• Scrape, harvest, or copy Platform data except as expressly permitted;
• Interfere with, disrupt, or attempt to gain unauthorized access to the Platform, its systems, or other users' accounts or data;
• Use the Platform in violation of any applicable law or regulation, including transportation, safety, and consumer-protection laws.

We may investigate suspected violations and take appropriate action, including flagging, suspending, or terminating accounts.

• You retain ownership of the content and documents you submit (such as load details, messages, and uploaded carrier documents).
• You grant us a limited license to host, store, display, process, and transmit your content solely as needed to operate the Platform and provide the services you request (for example, generating and sending a carrier packet, or displaying a load posting).
• You are solely responsible for the content and documents you submit, and you represent that you have the right to submit them and that they are accurate and lawful.
• You are responsible for maintaining your own backup copies of any important documents or information. We do not guarantee permanent storage or availability of uploaded documents or content, and you should not rely on the Platform as your sole copy.

The Platform — including its software, source code, databases, design, user interface, text, graphics, logos, trademarks, service marks, and all related intellectual property — is owned by North Star Logic Group LLC or its licensors and is protected by intellectual property laws.

Except for the limited license in Section 4, you receive no ownership or rights in the Platform. You agree that you will not, and will not permit others to:

• Copy, reproduce, modify, translate, or create derivative works of the Platform or its software;
• Reverse engineer, decompile, or disassemble any part of the Platform, except to the extent this restriction is prohibited by law;
• Rent, lease, sell, sublicense, distribute, or otherwise transfer access to the Platform;
• Use the Platform, its data, or scraped or harvested content to build, train, or operate a competing product or service;
• Remove, obscure, or alter any proprietary notices.

"The Cargo Exchange" name and logo are trademarks of North Star Logic Group LLC and may not be used without our prior written permission.

We respect intellectual property rights. If you believe content on the Platform infringes your copyright, please send a notice to support@thecargoexchange.com including: (a) identification of the copyrighted work; (b) identification of the allegedly infringing material and its location; (c) your contact information; (d) a statement that you have a good-faith belief the use is not authorized; and (e) a statement, under penalty of perjury, that the information is accurate and you are authorized to act on the owner's behalf. We may remove allegedly infringing material and, where appropriate, terminate repeat infringers.

• Verification, fraud checks, reputation metrics, safety data, and similar trust features are provided to assist users but are not guarantees. They are based on available data (including third-party and public regulatory data such as FMCSA records), which may be incomplete, delayed, or inaccurate.
• You remain responsible for your own due diligence before transacting with any user. Reliance on any trust feature is at your own risk.

The Platform integrates third-party services and data sources (including payment processing, mapping and routing, fuel-price data, and regulatory data). We do not control these third parties and are not responsible for their content, accuracy, availability, or practices.

Estimates and calculations we provide — including mileage, routing, fuel costs, rate-per-mile, cost-per-mile, profitability, benchmarks, and matching — are informational estimates only, based on assumptions and third-party data, and are not guarantees of actual costs, rates, or outcomes. Information provided by the Platform is for informational purposes only and should not be relied upon as legal, tax, accounting, financial, transportation, regulatory, or other professional advice. You are responsible for your own business decisions.

We may modify, update, suspend, or discontinue any part or feature of the Platform at any time, with or without notice, and without liability to you. We do not guarantee that the Platform will be available at all times or without interruption, and we may perform maintenance, updates, or changes that temporarily affect availability.

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Platform will be uninterrupted, error-free, secure, or that any information (including loads, trucks, rates, verification, reputation, or estimates) is accurate, complete, or reliable.

TO THE FULLEST EXTENT PERMITTED BY LAW, NORTH STAR LOGIC GROUP LLC AND ITS OWNERS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE PLATFORM, OR TO ANY TRANSACTION OR DISPUTE BETWEEN USERS.

IN NO EVENT WILL OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE PLATFORM EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Because we are not a party to transactions between users, we are not liable for any nonpayment, nondelivery, damage, loss, theft, or other issue arising from freight transactions between users.

You agree to indemnify, defend, and hold harmless North Star Logic Group LLC and its owners, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Platform; (b) your content, postings, or documents; (c) your transactions or dealings with other users; (d) your violation of these Terms or any law; or (e) your violation of the rights of any third party.

We will not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, natural disasters, severe weather, fire, flood, epidemic or pandemic, war, terrorism, civil unrest, labor disputes, government action, power or internet outages, cyberattacks, or the failure or unavailability of third-party services or providers (such as hosting, payment processing, data, or communications providers).

• You may stop using the Platform and cancel your subscription at any time as described in Section 5.
• We may suspend or terminate your account or access to the Platform, with or without notice, including for: suspected fraud or fraudulent activity; security threats or risks to the Platform or other users; violation of these Terms; legal or regulatory compliance; nonpayment of subscription fees; or where we otherwise believe it is necessary to protect the Platform, other users, or third parties.
• Upon termination, your right to use the Platform ends. Provisions that by their nature should survive termination (including Sections 1, 7, 8, 11, 13, 14, 15, 16, and 18) will survive.

• Governing Law. These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws rules.
• Agreement to Arbitrate. Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms or the Platform will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules then in effect. Arbitration will be conducted on an individual basis.
• Arbitration Location. Arbitration will take place in Paulding County, Georgia, unless you and we agree otherwise, or the arbitrator determines that an in-person hearing is unnecessary and it may be conducted by documents, telephone, or videoconference.
• Arbitration Fees. Each party will bear its own attorneys' fees and costs, and arbitration fees will be allocated in accordance with the AAA's rules, except as otherwise required by applicable law.
• Class-Action Waiver. You and North Star Logic Group LLC agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.
• Small-Claims Exception. Notwithstanding the above, either party may bring an individual claim in a small-claims court of competent jurisdiction if the claim qualifies.
• Venue for Non-Arbitrable Matters. To the extent any dispute is not subject to arbitration, you agree to the exclusive jurisdiction and venue of the state and federal courts located in Paulding County, Georgia.
• Injunctive Relief. Nothing in this section prevents either party from seeking injunctive or equitable relief for infringement or misuse of intellectual property or unauthorized access to the Platform.

You represent that you are not located in, and will not use the Platform in or on behalf of, any country or party subject to U.S. embargo or sanctions, and that you will comply with all applicable export-control and sanctions laws.

• Entire Agreement. These Terms and the Privacy Policy constitute the entire agreement between you and us regarding the Platform.
• Changes to Terms. We may update these Terms. We will post the updated version with a revised "Last Updated" date and, where appropriate, provide notice. Continued use after changes take effect constitutes acceptance.
• Severability. If any provision is found unenforceable, the remaining provisions remain in effect.
• No Waiver. Our failure to enforce any provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Contact. Questions about these Terms: North Star Logic Group LLC, 306 Stone Creek Drive, Dallas, GA 30157, Email: support@thecargoexchange.com