Technical Support / Troubleshooting
Password resets, email issues, and how to reach support.
I forgot my password — how do I reset it?
Use the password reset link on the login page. You'll get an email to set a new password, and it works across your devices.
I'm not receiving notification or reset emails.
Check your spam or junk folder first. If they're still not arriving, contact support and we'll help.
The board isn't updating or something looks wrong.
Try refreshing the page first. If a problem persists, submit a support ticket describing what you're seeing — the more detail, the faster we can help.
How do I contact support?
Submit a ticket from the Support page and you'll get an email when we reply. Our team is available Monday–Friday, 8am–6pm EST, and we typically respond within a few hours during business hours.
Can I use The Cargo Exchange on my phone?
Yes. The platform works right in your phone's browser, and you can install it to your home screen like an app — open the site on your phone and choose "Add to Home Screen" from your browser menu. It runs full-screen with notifications, so you get an app-like experience today. A dedicated mobile app is on our roadmap.
Still need help?
Can't find your answer here? Reach out and our team will help.